Wednesday, July 23, 2014
Consumer Education
Fraud Warnings
Online Banking Pop-Up Messages
Security Awareness Program
Smart Choices. Better Banking.

Fraudulent Pop-Up Messages:

Due to specific customer reports and the overall prevalence of "phishing" and "pharming" scams, First Financial Bank would like to remind our customers to take the proper precautions while navigating the web. Never provide your Social Security number, passwords, card, pin or account numbers in response to an unsolicited request.

Please remember, if you did not initiate the communication, you should not provide any information.

Some customers are reporting different variations of the following pop-up messages while accessing First Financial’s Online Banking website. (Note: all hyperlinks have been removed from the messages below for your security)

Example One:

Suspicious activity detected at FFBWEBSITE. We think you might have been affected by a security breach at FFBWEBSITE. Please review your credit report immediately ... For your convenience, your credit report is available at no charge. Please be aware that, although the report is free, a credit card will be required to validate your identity. Click here to access your credit report.

Example Two:

Attention First Financial Bank Visitor,

Data Security Breach Information

We want to make you aware of a situation that has occurred that could be related to your personal information. Recently, there was a massive system breach at Epsilon, a third party vendor that supplies marketing services to a number of companies, including #actual company names removed# and many others. Files containing personal information were compromised.

Names, email addresses and some personal information was exposed. Because of the increased risk of identity theft, we are urging you to check your credit report for any activity that you did not authorize.

We want to help protect you against this data breach, by offering you access to your credit score for free. This offer is available on DATE. Please be aware that although your credit score is free, a credit card will be required to validate your identity.

These messages are NOT originating from First Financial Bank. These are fraudulent messages that attempt to illegally obtain a credit card number or personal account information. If you see a pop-up asking for personal information, do not click any links and do not provide any debit card or account information.

Here is what you should do:

  • Ensure your Anti-Virus software is active and updated daily
  • Change your Online Banking password every 30 days
  • Clear Temporary Internet Files and Delete Cookies
  • Do Not 'Register Your Computer' after receiving a secure access code

Your banking security is of the utmost importance to us. Remember that First Financial Bank will never ask you for information that we already have on file! If you have any concerns or suspicions about a message from First Financial Bank, please call us at 1-800-588-7000.

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